Shipping policy
Shipping Policy of Mills Butchers (Country Butchers Ltd.)
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in the UK. Any shipments outside of the UK are not available at this time.
3. Delivery Time
You can choose the delivery day that suits you best. We strive to ensure that your order arrives on the day you have selected. Exact delivery times cannot be guaranteed, given that they may be influenced by factors beyond our control once your order leaves our premises. However, we will send SMS and email notifications with tracking information so you can monitor the status of your delivery in real-time.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website. It is important to provide a safe drop-off point and update this information via the tracking link provided to avoid any issues with unattended deliveries.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at 01564782081. For us to offer a resolution, you will need to provide photographic or video evidence of the damage.
7. Questions
If you have any questions about the delivery and shipment of your order, please contact us at:
- Address: 2408 Stratford Road, Hockley Heath, Solihull, B94 6QT.
8. Proof of Delivery
Our delivery partner, DPD, will take a photo at the drop-off point as proof of delivery. If the package is left unattended and subsequently reported as missing, we are not responsible for the loss once delivery is confirmed. It is the customer's responsibility to update and secure a safe drop-off point.
9. Refusal of Delivery
If you refuse a delivery at the time of arrival or fail to take necessary steps for delivery (e.g., not providing a safe drop-off point), you may be responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us. This also applies if you refuse a package as a method of return instead of following our returns policy procedure.