Refund policy

Returns and Refund Policy of Mills Butchers (Country Butchers Ltd.)

1. Introduction

At Mills Butchers, we pride ourselves on delivering high-quality, fresh meat directly to your door. Given the perishable nature of our products, our returns and refund policy is designed to ensure the highest standards of product integrity and customer satisfaction.

2. Non-returnable Items

Due to the perishable nature of our products, we cannot accept returns of meat or any other perishable goods once they have been dispatched from our facility.

3. Delivery Policy

• Choice of Delivery Day: We allow customers to select their preferred delivery day to ensure that they are available to receive their order.
• Tracking and Communication: Customers will receive SMS and email notifications with tracking details to monitor their delivery in real-time.
• Mandatory Delivery Completion: To ensure the integrity of our products, all deliveries will be completed directly to the customer or left at the delivery address specified in the order. Our delivery partner, DPD, will take a photo at the drop-off point as proof of delivery.
• Liability for Unattended Deliveries: If an order is left unattended at the delivery address and subsequently reported missing, Mills Butchers accepts no responsibility once delivery is confirmed. Customers are encouraged to provide a secure drop-off point and update this information via the tracking link provided.

4. Reporting Issues with Your Order

If you encounter any issues with your order, such as damaged or incorrect items, please contact us immediately. We require:

• Photographic or Video Evidence: Submit clear photos or videos showing the condition of the item as received.
• Preservation of Evidence: Do not dispose of the items until you have spoken with us and received further instructions.

5. Refund Eligibility

Refunds or replacements may be offered at our discretion in the case of:

• Damaged Products: If the product arrives damaged and you provide the necessary photographic evidence.
• Incorrect Orders: If the wrong item is delivered.

6. Contact Us

For any concerns or questions related to your order, returns, or refunds, please contact us promptly:

• Address: 2408 Stratford Road, Hockley Heath, Solihull, B94 6QT.

We are committed to ensuring your satisfaction with every order and will strive to resolve any issues swiftly and fairly.